I Care for Eye Care
For ophthalmologists & eye-care teams
Staff see only their own team's requests, and their replies reach the customer in-app.
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I Care for Eye Care
Dr. Ahmed Hassan
Ophthalmology — Retina · National Eye Hospital
MEMBER ICA-2026-0417
✓ Verified doctor⭐ Bonus points
0 pointsEarn 1 point per 100 EGP on every order. Redeem for discounts, offers and rewards.
I Care at a glance
Newsletter · Events & community
Quick actions
Scientific spotlight
Stellaris PC — posterior surgery, refined
Dual-linear foot-pedal control, 20–27G vitrectomy probes and stable chamber control. Ask the scientific team for the latest clinical summaries.
Backend-connected build — your data syncs through your account.
Product lines
Tap any product for details and its catalog image.
Services — how can we help?
Choose a service. Your request goes straight to the right Icare team.
My requests
My orders & delivery tracking
Live status for every order, from placement to your hospital door.
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Feedback & complaints
Tell us what worked — or what didn't.
My devices
Registered hospital devices for faster support.
My event registrations
Workshops & meetings you joined.
Scientific library
Clinical summaries & product guides.
My invoices & statement
Invoices, payments and outstanding balance.
Community Q&A
Questions from customers, answered by the Scientific Office.
Help & FAQs
Ordering, delivery, warranty answers.
My profile
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My bonus points
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I Care staff console
Team inbox for Sales, Maintenance, Application & more.
I Care Staff Console
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Inbox —
Orders & shipment
Advance each order through its stages. The customer's tracker and notifications update instantly.
Community analytics
Staff-only view — aggregates every customer's activity. New accounts, orders and complaints appear here automatically.
Accounts joined
Staff can delete an account at any time — the reason is recorded in the Deleted accounts register below.
Staff directory
Icare Medical team — names, departments and staff IDs from the company file.
Orders by stage
Requests by team
Complaints & feedback
Deleted accounts
Pending approvals
Announcements
Newsletter — managed by the Marketing Team
Reports & testing
Community Q&A — answer customers' questions
Answers appear in the customers' Community Q&A screen.
Tip: submit a request as a customer first, then sign in here as that team to see it arrive in the inbox.